Returns Policy

We hope that you will love your gloves, however we do understand that sometimes you may want to return a pair, or exchange them for a different size. We offer a no quibble returns policy on all purchased items within 28 days of orders being shipped.  This includes gloves ordered using our bespoke service. Gloves must be returned in a resaleable condition with no obvious marks or wear. Returned gloves can either be Exchanged, refunded, or repaired depending on the reason for the return. 

Please contact us at to discuss your return options. 

UK customers only can take advantage of our free returns service by contacting us by email. 

Returns can be sent to: Chester Jefferies ltd, Buckingham Road, Gillingham, Dorset, SP8 4QE, UK.  Please include a copy of your order (this can be printed from your account if you do not have it) and a reason for the return. 

Returning your bespoke gloves

While we make every attempt to ensure bespoke gloves are made to your exact measurements , sometimes things can go wrong. We must allow a small margin for measurements as leather does stretch and move during production meaning it will never be 'spot-on'. 

If you feel your bespoke gloves do not fit well please contact us on so we can discuss the problem areas and work to get these resolved for you. You will then need to return the gloves along with a new set of hand tracings and measurements, we will re-make or amend the gloves once we have identified the areas of issue. 

Repairs and re-lining service

We are happy to repair and re-line old and worn gloves that you may have, even if they are not Chester Jefferies gloves. Please contact us so we can discuss this and the costs involved.